Archive for November, 2011
Cabinet Knobs ? Basic Knowledge
Cabinet Knobs ? Basic Knowledge
In most western societies, families would literally not be able to live properly without the presence of cabinets in the house. It is one of the most important accessories in our lives, since it helps us keep clean, orderly and organized. Nowadays, people worry a lot more about the aesthetic value of their dwelling than it’s practical value, and tend to choose knobs based on beauty and attractiveness. A variety of knobs is available for purchase, including crystal, square, and glass knobs.
Even though the market is littered with many exquisite designs, it is only in the past couple of decades that people really learned the value of cabinet knobs and have started exploiting their artistic potential. You need to remember though, that the most extravagant or expensive design (gemstone-encrusted doorknobs, for example) will not necessarily be the one which will fit with your kitchen; if plain brass knobs is what will go hand-in-hand with your kitchen, then I say go for it!
To find which style you will finally go with, you need to carefully study the different types of designs, such as traditional or classic styles.
For example, traditionally stylized cabinetry doorknobs are very clean without frills, or incrusted with geometric shapes.
For those who have a hunch for the contemporary style, you’re likely to find knobs made in all kinds of shapes such as spheres, cones, hoops, swirls… etc… etc… If you wish to impose a softer look though, you can always go for brushed silver surfaces, or use warm colors such as copper. There is something to please everyone when it comes to materials; so many to choose from, including marble, glass, granite, plastic… and more.
So don’t wait. The opportunity to bring style into your place of dwelling as well as make a statement for yourself is here and there is no reason not to take advantage of it and seize the moment.
Melissa Roy writes on Decorative door knockers. Get more info at Antique doorknockers and also other kitchen stuff Cabinet knobs and pulls
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Enhancing Agent Knowledge Management in the Call Center
Enhancing Agent Knowledge Management in the Call Center
Article by Ajax
According to the Service and Support Professionals Association (SSPA), the most frequent customer complaint about service and support is the length of time it takes most organizations to settle incidents. This challenge occurs as call agents often have incompetent techniques of sharing information within the organization. Due to this agents cannot respond to queries as quickly and accurately as customers demand and customers receive inconsistent levels of service. With a good knowledge management system, customers can benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency. The implementation of knowledge management in the contact center can have an intense impact on the quality and efficiency of your service operations.
The following tips can help enhance agent knowledge management
* Sharing of knowledge managementThe most important prerogative is to understand how information is shared and updated within the organization. By investing in the latest technology, management can ensure that agents can find the required information when they are trying to solve a live -in call situation. With an efficient solution, it is possible to find information gaps and capture the agent’s knowledge in real time. It is also necessary for companies to continually capture new knowledge on a customer, from wherever this information is available. By tracking customer behavior and history in real time, the customer knowledge can be leveraged across all support interactions such as the phone and the web.
* Personalizing and optimizing customer interactionOnly when agents find the required information and resolve queries on time, will the customers be e satisfied. Agents will benefit most from knowledge architecture that structures access to content through interactive guidance methodologies that are attuned to the agent’s level of skill, domain expertise or corporate requirements. Managers must learn how best to use the information the call centre has on each customer.
* Incessant knowledge improvementImproving and optimizing content is not a one-time activity. Once executed, it is necessary for the knowledgebase to be monitored and updated. The redundant knowledge must be removed and the new information must be added in a timely manner.
Organizations need to get a complete view of their customers to enhance customer service experience marketplace. To ensure that call centers are ahead of the game, it is necessary to manage and integrate knowledge across multiple channels. With the right solution and good tips organizations can achieve a level of service that drives higher rates of customer satisfaction and loyalty, agent productivity and operational efficiency.
Learn More about :- Agent Desktop , Web Self Service , Customer Service Chat , eMail Response
When you show your knowledge, see your ignorance from within
When you show your knowledge, see your ignorance from within
Article by Dr S Ranganathan
When one would become wise or can be called as a wise person? Is wisdom different from knowledge? If so wisdom or knowledge makes one ‘wise’ in corporate.
In truth, not when one gets or acquires knowledge become ‘wise’ but when one realizes how small and miniscule the knowledge he or she has and the feeling of how much more to acquire only makes the person wise. In other words, knowing ignorance of oneself is considered to be the best sign of becoming ‘wise’.
Is display of knowledge is a sign of being ‘unwise’? Equally so, display of ignorance is also called as sign of stupidity or lack of wisdom. Then what about someone attempting to hide or cover or whitewash his/her ignorance? It is nothing but ignorance and only ignorant people alone venture to do the above. The corporate employees must know this philosophy very well.
Whom the corporate want the most or respect the most or hire and pay the best? Most corporate always look for diverse experience than consistent experience as one of the most preferred pre-requisite for selecting a candidate. In brief, the technocrats are the best chosen or picked up candidates. These people know how to display their knowledge as well as their administrative/managerial capabilities very well.
What would happen when someone recognize your knowledge? You will be tempted to display it often to catch the attention or recognition of others, is not true? Will such transformation help one in acquiring new knowledge and replace ignorance?
It is true that only when they showcase the knowledge, people will be recognized and rewarded in the corporate. They must do that, the idea of the article is not against displaying the knowledge, but while doing so, they should be aware of its consequences.
Show your knowledge to others but never forget to see your ignorance from within. Be aware of your knowledge and ignorance while displaying or hiding it. Never attempt to do what you do to others to yourself. Be good or be bad as the definition or whether it is good to be good or good be bad is not the topic of discussion. Be aware of the actions and its consequences. Only awareness alone makes a person wise and ‘truly knowledgeable’
Be aware of what you are doing and why you are doing. Doing is a mere action and it is like an engine that can work only with the fuel is constantly supplied. There are four types of fuels viz.,
1. Knowledge2. Ignorance3. Experience4. Awareness
only can make the engine of action to move or occur. If one use ‘awareness’ as the fuel, the actions will be genuine, pure and wise. No further verification or validation of the actions or its consequences is required.
If the corporate employees learn this essential philosophy, their life will be very blissful and complete. Their existence in the organization will be ‘complete’ than they attempt to be a part of an incomplete framework.
Dr S Ranganathan, Director, ClinRise Derma Pvt., Ltd., Chennai