Archive for October, 2011
From Information Processing to Knowledge Creation- Robin Trehan
From Information Processing to Knowledge Creation- Robin Trehan
From Information Processing to Knowledge Creation
Robin Trehan, business consultant
The information processing view has often considered organizational memory of the past as a reliable predictor of the dynamically and regularly changing business environment. However, one cannot solve current problems with current thinking. Current problems are the result of current thinking. To solve the problems one need to create knowledge based on common sense. Believe nothing, no matter where you read it, or who said it, unless it agrees with your reasoning and your common sense.
The idea that technologies can deliver the right information to the right person at the right time was valid for the outdated business but the present business model requires shifting to a more flexible “anticipation-of-surprise” model. Knowledge management technologies can store human intelligence and experience. Technologies such as databases and groupware applications store bits and pixels of data, but they cannot store the rich schemas that people possess for making sense of data bits. Moreover, information is context-sensitive. The same assemblage of data can evoke different responses from different people.
Knowledge management technologies can distribute human intelligence. The fact of information archived in a database doesn’t ensure that people will necessarily see or use the information. The data archived in technological ‘knowledge repositories’ is rational, static and without context and such systems do not account for renewal of existing knowledge and creation of new knowledge.
Thus, in order to move towards Knowledge Management it is imperative for organizations to clearly understand the strategic distinction between knowledge and information. This strategic difference is not a matter of semblance, but has critical implications for managing and surviving in an economy of information overabundance and information overload.
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Knowledge Management Business Strategy
Knowledge creation can be defined in other words as the achievement of the organization’s goals by making knowledge productive. Productivity leads to efficiency and efficiency create a circle of knowledge and it flows to create Knowledge. KM is how to create knowledge and making sure it is sustained in the life and blood of the organization.
Robin C. Trehan is an industry consultant in the field of mergers and acquisitions
Source: ArticlesBase.com
Knowledge Societies ?A guiding force for next generation India
Knowledge Societies ?A guiding force for next generation India
A lot had been talked about over the years about the fruits of technology and its positive effects .The world has moved ahead of the stage of social, cultural and economic development discussions through ICT. Thee need of the hour is to concentrate on means to develop new learning techniques and to ensure elongation of arms to technology to make it possible of it to reach masses.
Under the government of India notification under “Right to Education”.It is now imprudent that it must be ensured that every individual avails to benefit of education thus 21 centaury be called as an era of young ,educated India. Considering this the efforts are on to ensure diligence of basic education and development of professional competencies.
Knowledgesocieties and governmental planning bodies are exploring opportunity of make them acquaint with technology and other necessary information inputs. Businesses are run on profit and productivity and now knowledge is the primary productivity resource instead of capital and labour. It is also very necessary that knowledge mongers create share and use knowledge for the prosperity and well-being of its people. KPO and BPO are keen source of this growth prospect.
KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope.
The future of KPO has a high potential as it is not restricted to only Information Technology (IT) or Information Technology Enabled Services (ITES) sectors and includes other sectors like Legal Processes, Intellectual Property and Patent related services, Engineering Services, Web Development application, CAD/CAM Applications, Business Research and Analytics, Legal Research, Clinical Research, Publishing, Market Research (Market research KPO ) etc.
Twenty years ago, India faced tremendous challenges when it set on its ICT journey .The PC revolution was yet to encompass the country, the telecom infrastructure was low and there was virtually no indigenous software or hardware development to talk about. Today, The Indian ICT industry, in particular the IT software and services and ITES sectors, have not only managed to catch up with their more technology savvy global leaders, but they are also being actively sought by companies worldwide for their onsite, offshore expertise and wealth of manpower resources.
Keeping this in mind NASSCOM was set up in 1988, at Mumbai to facilitate business and trade in software and services and to encourage advancement of research in software technology. The idea was to create a platform which can be used as a sounding board and an opportunity for sharing of best practices.
The basic idea as to create a platform and communities for development of knowledge societies and to create environment forparticipation in various forums of Nasscom on subjects such as HRD, Technology, Exports, Domestic Market, E-Governance, IT Enabled Services, IPR, Finance, Government Policies, Quality, etc. Some of the initiatives taken to keep the future course of action on track are
NSR is a centralized database of employees of the IT services and BPO companies in India. This database contains third party verified personal, qualification and career information of IT professionals. It is an employee-friendly measure to minimize any misuse of employee identity, where employers will be able to view the verified resume of the IT professional.
In line with this rationale the NASSCOM Assessment of Competence (NAC) is an Assessment and Certification framework to ensure a steady supply of quality professionals to meet the present and future requirements of the IT-BPO industry. NAC aims to create a robust and continuous pipeline of talent through a standard assessment and certification. It also helps to provide insights into the training and development needs of talent and helps, Governments and Universities develop customized talent development initiatives and programs. This framework is available for IT industry (NAC-Tech) and BPO (NAC).
The NASSCOM Animation & Gaming forum is focused on building the nascent but high potential animation and gaming industry in the country. Focused events, research, policy and talent development on the thrust area.
The forum aims to build a sustainable BPO advantage in India through research, events and manpower development initiatives.
NASSCOM’s initiatives in the domestic IT market are focused on developing upstream linkages and downstream linkages between the IT industry and other stakeholders of the domestic IT market.
The Education initiative aims to catalyse IT-BPO industry interface with the Academia to ensure availability of globally employable quality IT-BPO professionals. Specific programme on enhancing capacity & employment of the workforce is undertaken.
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The forum provides a platform for the emerging companies segment to share experiences, ally on critical projects and even focuses on partnerships to cater to customer demands.
The forum aims to assist engineering service providers to optimally exploit the potential for engineering services offshoring/ outsourcing and help India achieve global dominance in this space.
– This forum aims to build synergies to realize a combined vision. To build India’s potential as a leader in global enterprise level product support by 2012 and is focused towards multinational companies that leverage India through product support.
The forum focuses on mentoring and empowering women managers across junior, middle and senior level from the IT Industry through various workshops, activities and training sessions.
The recently launched NASSCOM Green IT initiative is focused on enabling IT-BPO industry in India to contribute towards the environment through technology, and adoption of environmentally friendly infrastructure.
The focus of the trade development program is to engage with international stakeholders, the government, customers and associations to collaborate on issues related to international policy, visa/work permit and business partnerships.
There is a significant representation of members who operate in the Internet domain. The challenges faced by these companies are unique and deals more with market penetration and creating a level playing field. Internally we did some brainstorming and came up with the idea of forming a core group constituting of companies who operate out of this space.
This initiative aims to catalyse innovation in India through specific programs, awards and a special fund.
The forum works towards encouraging product development in India by providing relevant industry information, facilitate exchange of ideas, identify issues related to marketing, branding, investments and IP (Intellectual Property) creation and protection.
The key objective of the forum is to provide India with next generation leadership in the Quality domain.
The forum aims to build India’s capability in the offshore Infrastructure management space through market development and enhancing talent supply.
NASSCOM has catalyse development of two organisations, to focus on CSR and data security
NASSCOM Foundation (NF) was instituted with the aim to use information and communication technologies for development (ICT for D) and to catalyse the corporate social responsibility (CSR) arena within the Indian IT industry. Through the implementation of the diverse range of programmes NASSCOM Foundation is addressing its goal of taking information and communication tools to underserved communities across the country as well as channelising the immense potential of the IT industry towards socio-economic development of the nation.
DSCI is a not-for-profit organization, established with the key objective of building a credible and committed body to uphold a high level of data privacy and security standards. The Mission of DSCI is to create trustworthiness of Indian companies as global sourcing service providers, and to send out a message to clients worldwide that India is a secure destination for outsourcing where privacy and protection of customer data are enshrined in the global best practices followed by the industry.
It has to bore in the mind that ICT is tool and not the solution. It is by shear workmanship and competent ability we may change the future of society. The key myths have to cleared before taking conclusive judgement on developing a viewpoint
ICT is the enabler for both innovation and education –without which a knowledge society cannot be realized, supported, or further developed.
ICT use in education and development is not simply about teaching ‘ICT literacy’ but also building higher-order skills, such as knowing and understanding what it means to live in a digitized and networked society and use digital technology in everyday life
ICT is expanding the range of options available to education and development planners, providing an often bewildering array of choices in terms of systems design options, teaching and learning combinations, and strategies for administering and managing education and development.
ICT is allowing for exponential increases in the transfer of data through increasingly globalized communication systems, and connecting growing numbers of people through those networks.
It is not the work of magician that things will change overnight but it shall require support and help from every nook and corner .IT shall require motivation for change to urge to realize dream for better prosperous tomorrow. Following are the highpoints that need to be taken careof.
Still majority of population is deprived of basic amenities forget about the education and to bring them to a level for next generation is trickish and rather impossible.
The fruits of development had reached to so called cities and sub centers..The policy maker have to ensure them to reach far corners of country.
It is also to be seen that poicy are not only made and implemented on paper actual ground work must be ensured.
If the creation and sustenance of a knowledge society is a policy goal, then there are several trends an challenges introduced by ICT which cut across all sectors in society. A society that wishes to create share, and use knowledge for socio-economic development must be aware of these trends and their related challenges, paying particular attention to how these challenges impact on the education sector which feeds and supports all other sectors. Education institutions and national systems can no longer ignore ICT, and now grapple with the challenge of how best to deploy ICT to the benefit of students, academics, and countries.
ICTs were generally seen as the basic tool for survival in the next century. It is seen as a tool to enhance efficiency in the workplace. There was a high belief in ICT ability to increase the ease and speed of social communication and at the same time obviate the problem of transportation. It shall undoubtedly resolve socio-economic problems.
Need for strong government support in advancing ICT availability and usage in education as a broad social and economic development enterprise.
Requirement for financing and prioritization of ICT investments as a means for development is serious barrier to effective ICT use.
Affordable and accessible telecommunication backbone and a stable electrical supply required & also access to bandwidth is key.
High turnover of skilled technical personnel, as institutions are unable to pay salaries that are competitive with the private sector.So we have to work upon “Brain Drain” taking place of years now.
Educators and trainers need to learn to teach differently as learning become more flexible, dynamic and personalized and supply of appropriate and improvised content.
Among university academics, ICTs help them reach out to colleagues in other parts of the world and keep them up to date with developments in their disciplines.
Implementation must be linked to local problems, specifically to poverty alleviation. This linkage must be direct, showing stakeholders the benefits of using ICTs for economic growth.
Implementation must also show how ICTs can transform education, making it far more interactive and empowering for students and professors/teachers. CD-ROMS and access to the web must not only be inexpensive, but as much as possible be locally driven, based on local content.
Implementation must help transform users of ICTs from consumers goods to producers of new knowledge and wealth. Dissemination of hardware must include software support, institutional linkages, and servicing.
This must be done in the context of local cultural practices including those that inhibit ICT use
Implementation must occur within a policy context guided by participatory action research, where all stakeholders in an iterative manner define their needs, goals and concerns.
A knowledge society has knowledge as its primary production resource, and as such has shifted, or is shifting to, a knowledge-based economy. It is a society that creates shares and uses knowledge for socio-economic development. As such the education and skill levels of the people in these societies are the key indicator of its wealth. High proportions of its populations are employed as knowledge workers. For a knowledge society to be realized, supported and/or further developed, education and innovation should be viewed as interrelated drivers for socio economic development, in a context where ICT is the enabler for both innovation and education. ICT as an enabler for education, and innovation to drive development comprises of several related dimensions like Policy development, ICT infrastructure, Professional development (including leadership capacity), Research, monitoring and evaluation
ICT seems to be the only torch for future better tomorrow.It is through proper and judicious use of technology we can bring miracle to worries of today and can concert them to happiness of tomorrow.
Pawan Shanker Sharma Operation Head Jupiter2xlearning.com
MBA(HR),BE(Computer Sc),MCSA
Source: ArticlesBase.com